A: First of all, please understand I am an independent business run entirely by myself. I pack, assemble, ship, every item and order myself. The higher my order volume, the longer it'll take for me to get through all of them. I have health issues that also make me take longer than usual.
Second, I handle orders chronologically, regardless of if it's preorder or not. So non-preorder orders can still take a while because of this. Preorders will always take at least 1 months to fulfill (time for the manu to create the product and send it to me).
My processing time should be around 1-2 months to get through all existing orders.
THIS IS JUST AN ESTIMATE. IT MAY TAKE LESS OR MORE TIME THAN ESTIMATED DEPENDING ON CIRCUMSTANCES.
Q: My order shipped but never arrived. What happened?
A: Most likely, your package was lost in the mail. If this is the case, please email me at [email protected] and we can figure out what to do!
Q: My country cannot be shipped to. What should I do?
A: Currently, if your country cannot receive shipments from the USA, please get a friend or proxy service in a country that can ship to yours to be the receiving address.
For instance, Russia/Ukraine/Belarus orders can be sent to EU/UK and then sent to Rus/Ukr/Bel!
So the would go from USA > EU/UK > RUS/UKR/BEL!
Q: Can I get a refund?
A: I do not accept refunds on orders at this time except for in particular circumstances, such as:
- You wish to cancel and refund your order immediately after ordering (within 48 hours).
- I have to cancel and refund your order/part of your order on my end.